Miracle Heights Adventures FAQ

What elements do you have at your course?

Our course is on Reynolda Road, just a stone’s throw from downtown (you can see the downtown skyline from the course). The course has two levels complete with 33 elements including a 600-foot zipline, a Giant Swing, two climbing walls, and a Quick Jump. We anticipate building our low ropes course later this year.

Are there any limitations to go on the ropes course?

Participants must weigh less than 250 pounds and be at least 4 years old (no maximum age). Additionally, participants must not have any medical concerns (including pregnancy) that could be aggravated by participation. Participants must be able to climb a ladder. Young people under 10 years old must be accompanied by an adult. We recommend one adult per three children.

How long does it take to complete the course?

Tours can last anywhere from 1 to 3 hours depending on the size and goals of your group.

What should I wear?

Dress ready to be active and outdoors! Closed-toe shoes are required (sandals like Chacos or Tevas are not closed-toe). Wear clothing that is okay to get dirty. It is recommended to not wear dangling jewelry and long hair will need to be tied back. You will be provided with a harness and helmet at the course. The harness will fit snug around your thighs and waist. So we find that pants or long shorts are generally more comfortable to wear under the harness. If staff consider your clothing to be potentially unsafe, or if your clothing prevents your gear from fitting properly, you may not be allowed to get on the course.

There are no dressing rooms on site, so arrive ready to participate. Personal belongings can be stowed at the bottom of the course for safe keeping.

What if it rains?

Tours will go out rain or shine so please dress according to the weather for Winston-Salem, NC. If severe weather should hit – including thunder, lightning, winds over 20 mph – your event will need to be rescheduled.

Is there a waiver to complete?

All participants need a signed waiver. Guests under 18 will need a parent/guardian signature. Click HERE to complete your waiver.

Do I need to bring anything else?

You are welcome to bring a water bottle. We have water coolers at the course where you can refill. Otherwise, whatever personal belongings you bring must be left at the bottom of the course for safekeeping. Please leave any large belongings in a safe location.

Do we need to tip our guides?

While it is not required that you tip your guides for exceptional service, it does help us to know when we’re doing a great job!

Is the ropes course safe?

There is inherent risk involved in high ropes activities. However, our course and gear are inspected by trained professionals on a daily, monthly, and annual basis. We recognize what is at stake with these activities and hold safety as our number one priority. Our staff receive monthly in-service skills testing to ensure they are following best practices.

What is your cancellation policy?

We know that your plans may change and that emergencies happen. Reservations cancelled more than 48 hours in advance of the tour time will be issued a full 100% refund. Reservations cancelled less than 48 hours in advance of the tour time are not eligible for a refund, but may be eligible for rescheduling. Rescheduling is permitted with a 24 or more hours notice in advance of the scheduled tour time.

What if I want to build a ropes course?

We are adventure facilitators, not course builders. Our course was built by the folks at Beanstalk Journeys. Give them a call and tell them we sent you!

How do I know this team building stuff is going to work for my group?

In organizations, we know that “culture eats strategy for breakfast!” We combine research from organization development work with resilience research and practice to prepare our programs. This research highlights ways to promote thriving teams that bounce forward into hope as they face adversity. Our experiential activities focus on goal setting, developing interpersonal relationships, clarifying roles, and creating additional capacity for problem-solving to increase productivity and team morale.

Am I going to have to do something I don’t want to do?

”Challenge by Choice” is one of the core foundations for our team. This means that no one will be forced into doing something they do not want to do. We believe in the incredible outcomes that happen when challenging ourselves. But we also know what is considered challenging is different for each person. Our respectful and trained staff members will be with you throughout your experience to encourage you and provide assistance as you need it.

What if my group doesn’t want to do the ropes course, but we still want to do some team building?

Great! We would love to help meet those needs. We have extensive experience facilitating team bonding, team building, and team development opportunities that can take place in any location. Check out our Team Bonding, Off-Site, or Custom Packages if this is what you’re interested in.

What can I do to make sure I get the most of out of my experience?

Our team holds safety as the number one priority for every person in our programs. We also rely on our participants to listen carefully to these instructions and follow them. If you feel uncomfortable at any time or have questions during a program, ask an MHA staff immediately. We want to make sure that everyone is able to have an enjoyable and engaging experience.

Racism is Trauma

Crossnore School & Children’s Home exists to be a sanctuary for children and their families and racism destroys sanctuary. Racism is trauma and is part of systemic community trauma that has long term negative impacts on people and communities of color. Crossnore believes that black lives matter, and we are committed to building an anti-racist organization and supporting the development of racial equity in our communities. 

To read more about Crossnore's stance on racial equity, the Board of Trustee's Anti-Racist Statement, and to find other resources, please click HERE

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