COVID-19 Updates

COVID-19 Updates

Crossnore School & Children’s Home is closely monitoring the COVID-19 (Coronavirus) situation. Please regularly check this page for the latest updates.

Campus Operations

Campus operations changes have been enacted to comply with state and federal guidelines, as well as limiting exposure for our children and staff. Early childhood trauma leads to lowered immunity and higher health risks for our children, so their safety is of utmost concern at this time.

    • All campuses are closed to the public, except by appointment, until further notice.
    • Farm volunteers in Winston-Salem are still on the job and we appreciate all they do.
    • Strawberry sales have closed for 2020.


We are currently operating on our Green-Yellow level, which includes the following:

    • All campuses are closed to outside visitors; except by appointment ONLY.
    • Cottages maintain social distancing from everyone on campus.
    • Staff interacting with cottages must wear a mask during face-to-face interactions with the children or cottage parents.
    • In-person therapy and case support continue with precautions in place.
    • Staff is continuing to work from home as much as possible.
    • When staff is on campus, masks must be worn during all campus face-to-face interactions and in all common areas.
    • Gym and playground use are restricted to one cottage at a time. Equipment is cleaned after a cottage uses it.
    • Cottages are allowed to visit the farm. Students who are working on the farm practice social distancing, especially from volunteers and/or seasonal farm workers.
    • Staff are required to report any change in their health immediately to their supervisor.

March 20, 2020

Dear Crossnore Partner,

Thank you for your flexibility and patience as we work together to ensure the health and safety of our children, families, and staff. Crossnore School & Children’s Home values you, and we are striving to communicate openly and consistently during the rapidly changing environment surrounding the COVID-19 pandemic. To that end, we want to inform you of the protective measures we are putting into place to protect everyone.

As of May 27th, and until further notice, all our campus and office locations are closed to outside visitors and clients, EXCEPT BY APPOINTMENT. Many of our staff are working remotely and direct care staff are continuing to provide excellent service for the children and families in our care.

The Clinical team has implemented technology-based therapy and psychiatric services for established Outpatient and Day Treatment clients. Limited face-to-face appointments are available beginning May 27th. Contact your child’s therapist to schedule an appointment. As of June 22, 2020, new client are being accept for therapy services. Please contact Referrals & Admissions at (866) 892-6213 or

If you have any questions, please contact Johannes Steffin, Clinical Director, at 

Crossnore Children

Our children are out of school and our cottage parents are working hard to keep them busy. Day treatment staff and Marjorie Williams Academy staff are pitching in to help make sure kids finish their school lessons and have plenty to do. With warmer weather, our kids have enjoyed riding their bikes, playing basketball, and doing sidewalk chalk outside. Cottages in Winston-Salem are spending time on the farm and are looking forward to getting their hands dirty in the greenhouse. Cottages on our Avery campus are enjoying arts, crafts, and board games.  All in all, our children and staff are faring well. We appreciate your continued thoughts are prayers that everyone stays well.

Please email any questions to:

Reminder that all visits and meetings will take place as originally scheduled, but via video-conferencing instead of in person.

We have set up a Foster Care Families page on Facebook to help us all stay connected. Please email your foster care supervisor or Alex Williams ( for the link to that private group.

Foster Care Support Group & Trainings

Right now we are offering Support Group/Training for current foster families the 2nd and 4th Thursday of the month at 6:30pm.

Foster families can sign up to receive updates and the Zoom links, using this Google Form:

We are also hosting our Kids Konnect Children’s groups throughout the week, led by therapist from our Hendersonville office. You can register through the links below.

Kids Konnect – Ages 5-9, Wednesdays at 3:00pm:

Kids Konnect – Ages 10-13, Tuesdays at 1:00pm:

Kids Konnect – Ages 14+, Thursdays at 1:00pm:

Please continue to visit to get information and to make inquiries about becoming licensed for foster care. We are still here to answer all of your questions!

Foster Care NOW (an online event)

May 27, 2020

In an environment of praise and worship we will look at the need in the foster care world, the biblical calling of foster care, hear testimonies of those walking the foster care journey, and find ways that anyone can get involved in the community of foster care right NOW even if they can’t foster.

Sign up for this event at or by emailing

Past Clients and Alumni:

At this time, due to social distancing protocols, Crossnore School & Children’s Home is not able to fulfill any requests for information/records that were recorded on paper charts. We would also like you to know that requests for electronic information/records may take up to 30 days or more to fulfill, due to staff being located off site and inability to access our electronic health record.

We plan to process requests for records ASAP. If you have any questions, you can email

Our Retail Stores

The Blair Fraley Sales Store, Crossnore Fine Arts Gallery, and Crossnore Weavers are open to the public beginning, Wednesday, May 27, 2020. Please follow all guidelines for limited capacity in each location and wearing masks. The Sales Store is now accepting drop-off donations and is offering home pickups within a 100-mile radius on a staggered schedule. Contact Sherry Nixon at for pickup information.

You can shop online at

Miracle Grounds Cafe & Coffee Shop will be opened from Monday-Friday 7:30am-4:00pm for take-out orders. No entry into the restaurant will be permitted at this time, but you can place and receive your order at the front window (facing the street). Please call (828) 733-2247 to place your to-go order. We will be closed on Sundays and Saturdays at this time.

With children out of school and our campuses closed to outside visitors, Crossnore kids, cottage parents, and community-based foster families face unique challenges and additional stress.

Residential children on our Avery and Forsyth County campuses need new educational, entertainment, and therapy options to utilize during these days of shelter-in-place and social distancing. Board games, craft supplies, sidewalk chalk, sporting equipment, iPads, and tablets are greatly appreciated to allow multiple children to complete their distance learning assignments, participate in virtual therapy sessions, and to relieve boredom. (Our cottages currently have a very limited number of computers available for our children.)

Please visit our Amazon Wish Lists where we’ve prioritized our coronavirus/shelter-in-place needs, or shop at your favorite online retailer and have your gifts shipped to any of our three locations (addresses below). You can also make a gift toward our greatest needs at this time by donating here.

You can help our kids and help a local restaurant. Consider purchasing and donating restaurant gift cards, or making a donation toward restaurant food delivery for our campus kids. As you can imagine, both kids and cottage parents alike welcome a night off from cooking and doing dishes!

Community-based foster families would be grateful for local restaurant or grocery store gift cardsOrder gift cards to Hendersonville-specific businesses or mail gift cards from your favorite local business to any of our three locations, and we will distribute to our foster families. Or, you may make a donation to cover respite childcare for a foster family whose group childcare facilities are now closed. Your gift will allow foster parents to make a quick trip to the grocery store or simply take a break for a quiet walk in the woods.

We realize these are tough times for everyone, and we appreciate and value the support of our community. With your help, our kids will face these tough times and build their resiliency skills in the process. Thank you for caring about the well-being of Crossnore kids and families by making your special gift today!

Photo Gallery

Holiday Cards & Inserts

Holiday Cards & Inserts

For the very first time, you can support Crossnore by spreading the word about our important work and at the same time, share some love! Click HERE to shop our limited edition holiday cards, holiday insert cards (to include in your personal Christmas cards), and "gift in your honor" insert cards.

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